Frequently Asked Questions to Tchibo Coffee Service.
What does Tchibo Coffee Service do?
Tchibo Coffee Service is in charge of out of home coffee service. In 1972 coffee was delivered to the first customers. By now Tchibo Coffee Service supplies about 35,000 commercial customers and large customers in the restaurant and hotel business as well as in offices and catering.
In what countries is Tchibo Coffee Service present?
With four subsidiaries in Austria, the Czech Republic, Poland, and the United Kingdom, Tchibo Coffee Service is an international company which every day faces the challenge of supplying its customers with four million cups of coffee in the best Tchibo quality.
What are the strengths of Tchibo Coffee Service?
In addition to coffee, Tchibo Coffee Service offers professional coffeemaker systems which are intended for different areas of use and can be tailor-made for each individual customer. Depending on the need, Tchibo Coffee Service develops for its partners individual complete solutions with a modern furniture system concept which create a uniform appearance and a service-oriented thematic world. Having served coffee in its branches and as a coffee shop operator, Tchibo has many years of experience in the area of system restaurants, and can apply this know-how directly to these concepts.
What service does Tchibo Coffee Service offer its customers?
Building on the existing service package (see below), in 2005 Tchibo Coffee Service is starting a training campaign with various training units, for instance, in the fields of “Active Selling” and “Preparing Coffee.” As market leader in the Coffee Shop sector, the company has many years of experience in the area of system restaurants, and can apply this know-how directly to these concepts.
What service package does Tchibo Coffee Service offer?
What distinguishes Tchibo Coffee Service is its perfect service offers. They comprise individual consultation, an order service, coffeemaker maintenance, the development of sales support concepts designed for the specific needs of the individual customer, staff training, financing concepts, and providing a personal contact partner.
What types of coffeemakers for out of home service does Tchibo Coffee Service offer?
With its extremely high-yielding and perfectly matching solutions, Tchibo Coffee Service offers its customers great economy in coffee supply. To experience the true flavour of Tchibo coffee, a professional coffeemaker is required. Tchibo Coffee Service therefore offers a complete system: coffeemaker, selected coffees, and the pertinent service (machine maintenance). Suitable for use in office, catering to employees and guests, and for meetings and in restaurant businesses are, depending on the pertinent need, the Coffea-C or the Coffea-S. Coffeemakers by renowned manufacturers complete the offer.
What type of coffee machine is currently most requested?
When it comes to coffeemakers, there is a wide gap between different customer requests. On the one hand, demand for fully automatic “bean-to-cup” coffeemakers with milk solutions is rising. On the other hand, customers ask for semi-automatic coffeemakers. With its wide product range, Tchibo Coffee Service is able to respond to both trends equally.
What is the development in purchase behavior in the restaurant business with respect to coffeemakers?
Customers request high-quality machines with good value for their money, including technical maintenance. Tchibo Coffee Service can meet this need perfectly: we work closely with renowned coffeemaker suppliers, optimize the systems depending on the customer’s needs, and offer reliable maintenance service.
What are the current trends in the out of home service?
Coffee specialties, such as latte macchiato, cappuccino, or flavoured coffees, continue to be trendy. On the other hand, however, classic filter coffee remains the most-requested coffee in the restaurant business. In the wake of the general increase in mobility, the mega-trend of the past years has been coffee to go. Tchibo Café Service supports its customers with the branded, attention-grabbing coffee-to-go cups and sales support concepts so as to actively communicate this trend to the consumers.
